The company, LimeChat, has an audacious goal: to make customer-service jobs almost obsolete. It says its generative AI agents ...

Business process management employs 1.65 million workers in call centres, payroll, and data handling in India. Hiring has ...

New regulation from the UK’s competition authority means Google may be forced to make major changes in the way that people ...

Traditionally, the term “ braindump ” referred to someone taking an exam, memorizing the questions, and sharing them online for others to use. That approach is unethical and violates the Microsoft ...